Help us understand the issue
When possible, include:
- the CaloriePilot app version and your iPhone model;
- what you expected to happen and what happened instead;
- the steps that led to the issue;
- a screenshot with personal or sensitive information removed.
Never send your password, verification code, full payment details, health documents, or other sensitive personal information by email.
Common support topics
Subscription or restore purchases
Open CaloriePilot, go to Settings, choose Upgrade to Pro, and select Restore Purchases. You can manage or cancel an Apple subscription in your Apple Account subscription settings.
AI result needs correction
AI-prepared results are editable drafts. Check foods, quantities, nutrition values, and dates before confirming a record. If recognition repeatedly fails, send us the steps without including sensitive images.
Privacy, data export, or account deletion
Open Settings > Privacy & Data to request an export, access, correction, or deletion. Account deletion is available in Settings and requires reauthentication.